Effective 16 September 2026
You can delete your Pack Animal account yourself, from inside the app. It takes about four taps and doesn't need us to do anything.
If you can't get into the app — you've lost the password, or already removed it — email hello@pack-animal.app from the address on the account and we'll do it for you within 30 days.
That's it — the account is erased straight away and you're signed out. There's no waiting period and no way to undo it, so it's worth being sure.
Everything personal that identifies you:
You're removed from your trips, and you can't sign in again.
This is a real limit rather than a formality, so it's worth being plain about: what you contributed to a shared trip stays in that trip, no longer attached to your name.
Messages you sent remain in the group's chat history, and expenses you were part of remain in that trip's accounts. If we pulled them out, the shared history and everyone else's balances would silently change for the other people on the trip, who never asked for that and might be owed money on it.
If you want particular content removed as well, email us and we'll deal with it individually.
If we've started charging by then and you've paid us, the billing record of that transaction is the one thing we can't delete on request — UK tax law requires it to be kept for six years, and it isn't used for anything else.
Removing Pack Animal from your phone leaves the account where it is. Delete the account first if that's what you want, or email us afterwards.
Email hello@pack-animal.app. For what we hold and why, see the privacy policy.
